rwd4d is committed to protecting the personal information of every Member. This Privacy Policy explains what data we collect, why we collect it, how we use and store it, and what rights you have over your own information.
This Privacy Policy applies to all personal data processed by rwd4d in connection with the operation of the rwd4d platform, accessible at rwd4d.net and any associated mirror domains communicated to Members through official channels. It covers data collected from Members, prospective Members, and visitors to the Platform, regardless of whether they complete registration.
By registering an account on rwd4d, making a deposit, placing a wager, or simply browsing the Platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this Policy, you should discontinue your use of the Platform and may request account closure by contacting our support team.
This Policy should be read alongside rwd4d's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy shall take precedence.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, location data, online identifiers, and any data specific to the individual's physical, economic, or social identity. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, restriction, and deletion. |
| "Controller" | rwd4d, which determines the purposes and means of processing your Personal Data. |
| "Member" / "you" | Any registered account holder on the rwd4d Platform, or any visitor whose data is collected while browsing the Platform without an account. |
| "Third-Party Processor" | Any external entity engaged by rwd4d to process Personal Data on rwd4d's behalf, subject to a binding data processing agreement. |
| "KYC" | Know Your Customer — the identity and age verification process, including document collection and review, required under rwd4d's compliance framework. |
| " Wallet" | The internal rwd4d account balance maintained in Indonesian Rupiah (IDR) from which wagers are placed and into which winnings and deposits are credited. |
rwd4d collects several categories of Personal Data depending on how you interact with the Platform. The main categories are set out below.
When you create an account, we collect your chosen username, full legal name, date of birth, email address, Indonesian mobile phone number, and a hashed version of your chosen password. This data is essential for account creation and cannot be omitted.
When you request a withdrawal or when your account activity triggers a compliance review, we may request copies of government-issued identity documents. Acceptable documents for Members in Indonesia include the National ID Card (KTP), a valid Indonesian passport, or a driver's licence (SIM). We may also collect a photograph of you holding your identity document (a "selfie verification") and proof that the payment method you use is registered in your name.
We record details of all deposits and withdrawals made through your account, including the payment method used (bank transfer from BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, or OCBC NISP; or digital wallet transfer from OVO, DANA, GoPay, ShopeePay, or LinkAja), transaction amounts in Indonesian Rupiah (IDR), timestamps, and transaction reference numbers. We do not store full bank account numbers on our servers beyond the minimum required for transaction verification; only masked identifiers are retained after processing.
We maintain a full record of your betting and gaming activity on the Platform, including game types played (slots, live casino, sportsbook, crash games, bingo, and related products), wager amounts, outcomes, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, and dispute resolution.
We automatically collect technical data when you access the Platform, including your IP address, device type and operating system, browser type and version, screen resolution, referring URL, pages visited, and session timestamps. This data is used to maintain Platform security, prevent fraud, and optimise the user experience.
If you contact our customer support team — whether via live chat, email, or any other channel — we retain a record of that communication, including the content of messages and any attachments provided. This data is used to resolve your query, improve our service, and maintain a dispute resolution record.
We record your communication preferences, including whether you have opted in or out of promotional emails, SMS notifications, and in-platform messages related to bonuses, new game launches, and seasonal promotions tied to events such as Idul Fitri / Lebaran, Ramadhan, Indonesian Independence Day, BRI Liga 1, and other relevant occasions.
rwd4d collects your Personal Data through the following means:
We process your Personal Data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration & Identity Data, Technical Data |
| Age verification and KYC compliance | KYC Data, Registration & Identity Data |
| Processing deposits and withdrawals | Financial Data, Identity Data |
| Settling wagers and game outcomes | Gaming & Wagering Activity Data, Financial Data |
| Administering bonuses and promotions | Gaming & Wagering Activity Data, Financial Data, Marketing Preference Data |
| Fraud prevention and platform security | Technical & Device Data, Financial Data, Identity Data |
| Responsible gaming monitoring | Gaming & Wagering Activity Data, Financial Data, Communications Data |
| Customer support and dispute resolution | Communications Data, Gaming Data, Financial Data |
| Sending promotional communications (opt-in only) | Registration Data, Marketing Preference Data |
| Legal and regulatory compliance | All categories as required |
| Platform analytics and improvement | Technical & Device Data (aggregated and anonymised where possible) |
rwd4d processes your Personal Data on the following legal grounds:
rwd4d does not sell, rent, or trade your Personal Data to third parties for commercial purposes. We share your data only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:
We engage carefully selected third-party processors to assist us in delivering our services. These include payment gateway operators (who relay transaction data between rwd4d and your bank or e-wallet), KYC and identity verification providers, fraud detection platforms, game studio RNG auditors, and cloud infrastructure providers. All third-party processors are bound by written data processing agreements that restrict them from using your data for any purpose other than providing their designated service to rwd4d.
When you play a game powered by a third-party studio — such as Pragmatic Play, Evolution Gaming, NetEnt, Spribe, or Pocket Games Soft — a limited set of session data (such as a pseudonymous player identifier, wager amount, and game outcome) is transmitted to the studio's servers for the purpose of generating and verifying the game result. These studios operate under their own privacy policies and are independently licensed and certified.
rwd4d may disclose your Personal Data to law enforcement agencies, regulatory authorities, or courts when required to do so by applicable law, a valid court order, or our licensing obligations — including in connection with the investigation of fraud, money laundering, or other criminal activity. We will notify you of such disclosures where we are legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of rwd4d's assets, your Personal Data may be transferred to the acquiring entity, subject to the same protections as described in this Privacy Policy. We will notify active Members of any such transfer before it takes effect.
rwd4d retains your Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by our legal and compliance obligations. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after account closure |
| KYC documents | Duration of account plus 5 years after account closure (AML obligation) |
| Financial transaction records | 7 years from the date of the transaction (regulatory minimum) |
| Gaming & wagering activity logs | 5 years from the date of each session |
| Customer support communications | 3 years from the date of the last interaction |
| Technical & device logs | 13 months on a rolling basis |
| Marketing preference records | Until opt-out or account closure, plus 1 year for proof-of-consent records |
After the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked back to any individual. Where deletion is not immediately technically feasible (for example, data held in offline backup archives), the data will be isolated from further active processing until it can be permanently deleted.
rwd4d takes the security of your Personal Data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include, but are not limited to:
rwd4d uses cookies and similar tracking technologies (including local storage and session storage) to operate the Platform, remember your preferences, maintain your logged-in session, and gather analytics data. The categories of cookies we use are described below:
These cookies are essential for the Platform to function. They maintain your login session, store your language and currency display preferences, and enable security features such as CSRF protection. You cannot opt out of strictly necessary cookies without disabling the Platform entirely.
We use analytics tools to understand how Members navigate the Platform — which pages receive the most traffic, where users drop off during the registration flow, and how game categories perform. Analytics data is collected in aggregate form and is used solely to improve the Platform's design and performance. Where possible, we anonymise IP addresses before storage.
Functional cookies remember personalisation choices you have made — for example, your preferred deposit method (BCA, BRI, OVO, DANA, etc.) or your most recently viewed game category — so that you do not need to re-select them on each visit.
You may control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookie placement. Please note that disabling functional or analytics cookies may affect the performance or convenience features of the Platform. Detailed instructions for managing cookies in Chrome, Firefox, Safari, and other browsers are available through those browsers' official help documentation.
Depending on your jurisdiction and the legal basis under which your data is processed, you may have some or all of the following rights with respect to your Personal Data held by rwd4d:
To exercise any of these rights, please contact us using the details in Section 16. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. In complex cases, we may extend this period by a further 30 days and will notify you if this is necessary.
rwd4d enforces a strict minimum age of 21 years for all Members. We do not knowingly collect Personal Data from any person under the age of 21. If we discover or receive a credible report that an account belongs to a person under 21, we will immediately suspend the account, initiate an age verification review, and — if the account holder is confirmed to be underage — permanently close the account and handle any funds in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that your child under 21 may have registered an account on rwd4d, please contact our support team immediately at [email protected]. We will investigate and respond within 24 hours (WIB).
rwd4d also recommends that parents and guardians use network-level parental control tools to restrict access to online gambling platforms for users under 21 in their household.
The rwd4d Platform integrates with a number of third-party services to deliver its full feature set. These include game studios, payment processors, and analytics providers referenced throughout this Policy. While rwd4d takes care to partner only with reputable, licensed providers, each of these third parties operates under its own privacy policy, and rwd4d cannot accept responsibility for the data practices of third parties once data leaves rwd4d's direct control.
Specifically, when you use a payment method such as OVO, DANA, GoPay, ShopeePay, or LinkAja, or make a bank transfer from BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, or OCBC NISP, that transaction is also processed under the applicable privacy policy of your bank or e-wallet provider. rwd4d encourages you to review those policies independently.
rwd4d's Platform does not contain embedded advertising from third-party ad networks, and we do not allow third-party advertisers to track your behaviour on the Platform for their own retargeting purposes.
rwd4d is an internationally licensed online gaming platform. In the course of providing our services, your Personal Data may be transferred to, stored on, or processed by systems located outside Indonesia. This may occur when, for example, your data is processed by a cloud infrastructure provider, a KYC verification service, or a game studio whose servers are located in jurisdictions including, but not limited to, Malta, the Isle of Man, Gibraltar, Curaçao, Singapore, and other jurisdictions with established online gaming regulatory frameworks.
Wherever Personal Data is transferred internationally, rwd4d takes steps to ensure that appropriate safeguards are in place, including contractual clauses that require the recipient to protect your data to a standard equivalent to this Privacy Policy. By using the rwd4d Platform, you consent to such international transfers subject to these safeguards.
rwd4d reserves the right to update this Privacy Policy at any time. When material changes are made — particularly any change that affects what data we collect, how we use it, who we share it with, or what your rights are — we will notify active Members by email to their registered address and via an in-platform notification, with a minimum of 7 calendar days' notice before the changes take effect.
Minor or administrative updates (such as correcting a typographical error, adding a clarifying example, or updating a list of payment methods) may be made without prior notice. The "Last Updated" date at the top of this page will always reflect the most recent revision. We recommend reviewing this page periodically to stay informed of any changes.
Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the changes, you should cease using the Platform and contact our support team to request account closure.
For all privacy-related enquiries, data access requests, rectification requests, erasure requests, or complaints regarding rwd4d's data practices, please contact our support team using the details below:
When submitting a data subject request, please include your registered username and email address so that we can locate your account. For security purposes, we may ask you to verify your identity before fulfilling any access or deletion request. We will acknowledge all written privacy requests within 5 business days (WIB) and aim to resolve them within 30 calendar days.
Our Commitments to You
These are the core privacy principles that guide every decision we make about your personal data on the rwd4d Platform.
All data transmitted between your device and rwd4d's servers is protected by TLS/SSL encryption. Sensitive fields including passwords and KYC documents are encrypted at rest using industry-standard algorithms.
rwd4d never sells, rents, or trades your personal information to third-party marketers. Your contact details and gaming activity remain strictly within rwd4d's controlled environment.
We collect only the data necessary to deliver our services, fulfill our legal obligations, and keep the Platform secure. Data that is no longer needed is securely deleted or anonymised on schedule.
Promotional communications — including bonus notifications, new game alerts, and seasonal offers for events like Idul Fitri and BRI Liga 1 — are only sent to Members who have explicitly opted in. Opt out at any time.
Access, correct, export, or request deletion of your personal data at any time by contacting our support team. We aim to acknowledge all data requests within 5 business days and resolve them within 30 calendar days.
Identity documents submitted for KYC verification are stored securely, shared only with authorised verification processors, and retained strictly within the timeframes required by our compliance obligations — no longer.
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